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Last Updated: 06/20/2025
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Internet Explorer (for Issuetrak versions 12.9 or older) :
Go to Tools (Gear icon in the top...
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Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date."
Entered Date
This is the “actual” d...
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Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s):
Use Issuetrak's mail service with a Myissuetrak.com sender domain
Issue notifications will be sent fro...
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Issue De-escalations is a feature that allows escalated issues to be de-escalated. This functionality is disabled by default and must be activated from the Features screen .
Every issue that has been escalated will have a link at the t...
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Last Updated: 06/20/2025
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
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Last Updated: 06/17/2025
in Integrations and Add-Ons
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Last Updated: 06/17/2025
in Administering Issuetrak
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Last Updated: 06/17/2025
in Integrations and Add-Ons
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Use the following best practices to make the most of Issuetrak’s Billing Module. These guidelines will help you maintain clarity, streamline reporting, and keep billing information organized and effective.
1. Use Clear Naming Conventions
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Last Updated: 06/17/2025
in Integrations and Add-Ons Chat Our Chat add-on makes it quick and easy for your customers to get a hold of you via your Issuetrak site. But your customers, despite the CHAT tab being visible, might not realize that this is an option. Consider configuring Proactive Chat in y...