-
A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results.
Surveys can either be manually closed or will close automatically based on the Survey...
-
This article provides steps for migrating a site with AD / LDAP-authenticated users to use our Entra ID integration. If you don't have AD configured but would like to configure Entra ID integration, please see this article .
At a high level,...
-
Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services:
Issuetrak never has the u...
-
Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
-
You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.
Does Issuetrak have a product roadmap?
Yes! Have a look here for the latest glimpse into our...
-
Created On: 12/01/2020
in Using Issuetrak General Before we can explain how the Issue Hub works, let’s discuss what the Issue Hub is!
So What Is the Issue Hub?
The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set ...
-
Created On: 11/09/2020
in Using Issuetrak General What is Issuetrak?
Issuetrak is a software solution that allows you to track issues, tickets, and requests from start to finish. Issuetrak is backed up by a team of developers, support analysts, account managers, and software engineers ready to...
-
Created On: 11/09/2020
in Using Issuetrak General New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work!
Getting Your Bearings
In Issuetrak, there are three basic navig...
-
Created On: 11/06/2020
in Using Issuetrak General Custom reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Report Writer to create a custom summary report. It’s important to note that the methods...
-
Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...