New Articles

  1. Time and Event-Based Automations

    Introduction Issuetrak, a powerful issue tracking and management system, provides automation features that streamline processes, save time, and improve workflow efficiency. There are two distinct types of automations: Time-Based workflows...
  2. Planning Surveys for Various Scenarios

    One of the great things about the Surveys Module is its versatility. Even departments within your company that are not currently using Issuetrak can benefit from a free end-user account dedicated for nothing more than creating their own surveys. Thi...
  3. Using SSL with Issuetrak

    Training geared towards introducing SSL certificates and their uses in relation to Issuetrak.
  4. Issuetrak License Update Utility

    The Issuetrak License Update Utility is exactly what it sounds like: A utility to update your Issuetrak license. Its purpose is to allow for license changes on legacy (Pre-16.0) Issuetrak sites without the need to distribute, enter, or track license...
  5. Licensing FAQs

    Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated. Moving forward, we no longer prov...
  6. How to Activate Issuetrak

    When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased. Issuetrak has two methods for activation, which we can summarize below as: Auto...
  7. API Operations

  8. Mutual Confidentiality Agreement

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  9. Issuetrak Privacy Policy

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  10. Webform Design and Implementation Agreement

    This article contains the terms of the agreement that applies to Issuetrak's design and implementation of Webforms.