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Last Updated: 03/31/2026
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy a ...
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Last Updated: 03/31/2026
in Getting Started Pre-Deployment System requirements for the latest release of Issuetrak.
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This guide provides administrators with the necessary steps to add and manage users within Issuetrak.
1. User Definition
In Issuetrak, a 'user' is any individual who requires permissions, data visibility, or a means of interacting wi...
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When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased.
Issuetrak has two methods for activation, which we can summarize below as:
Auto...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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This article provides steps for completely migrating Issuetrak from one Web server to another.
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Last Updated: 01/27/2026
in Using Issuetrak Best Practices Testing configuration changes before enabling them on a production Issuetrak site helps maintain system stability and a consistent user experience. This article is intended for System Administrators and provides guidance on testing new functionality...
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You can have the system automatically assign issues immediately upon submission to certain users or groups through Auto Assignments .
Please note that a group must have active members and have the permission Can be assigned issues i...
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Last Updated: 01/22/2026
in Using Issuetrak General Task Manager is the mechanism for adding and maintaining Tasks and Task Groups in an issue, Scheduled Issue , or Issue Template . The Task Manager is also used to build out workflows with process options that change issue values or trigger addit...
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Issue Classes help to provide structure for capturing and reporting issue-related information. This mechanism allows users to select which Class of issues they want to see on their Dashboard, which makes it easier to change their overall view of ope...