Popular Articles

  1. Importing Users from Active Directory

    Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial manual import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak user with the “Can...
  2. About Global Issues

    Global Issues in Issuetrak allow you to link multiple related issues together and manage them as a single, collective item. This is especially useful when the same problem affects multiple users or customers, or when you need to proactively notify s...
  3. Introduction to the Issuetrak Deployment Utility (IDU)

    The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...
  4. Issuetrak Deployment Fundamentals

    All of the information about the latest version of Issuetrak in one place.
  5. About Bookmarks

    Bookmarks are a feature in Issuetrak that allows you to save and revisit almost any page in the product (subject to visibility restrictions and your permissions ) with a single click.  Adding Bookmarks There are two ways to add t...
  6. How to Renew a Client Secret

    When you generate a client secret as a part of an app registration for Microsoft 365, at some point that secret will expire and need to be renewed.  We recommend using certificate authentication  instead of client secrets when you utilize our i...
  7. Introduction to the Issuetrak Deployment Manager (IDM)

    The Issuetrak Deployment Manager (IDM) is the graphical interface for deploying Issuetrak. The IDM provides a friendly wizard-style front-end, to help walk through the steps needed to deploy a new or change an existing Issuetrak installation. T...
  8. About Webforms

    Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
  9. API - Swagger Overview

    Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation: The Swagger specification defines a set of files required to describe such an...
  10. About the Issuetrak RESTful API (API v1)

    This article provides information on the Issuetrak RESTful API (also known as API v1), including important points to keep in mind and instructions on where to locate the documentation and installation files.   Introduction Why might you ...