Popular Articles

  1. API Authorization Overview

    Last Updated: 06/17/2025 in Integrations and Add-Ons API
    The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined. Issuetrak API Authorization...

  2. About the Knowledge Base

    Last Updated: 06/17/2025 in Administering Issuetrak General
    The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...

  3. Issuetrak Webform

    Last Updated: 06/17/2025 in Integrations and Add-Ons Webforms
    The standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...

  4. Best Practices - Time Zone Adjustment in the Cloud

    Last Updated: 06/17/2025 in Administering Issuetrak System Settings
    Issuetrak’s cloud services provide server hosting configured to specific time zones: U.S.-based cloud servers operate on Eastern Time (GMT-5). Canadian cloud servers use Canada Standard Time (GMT-5), which does not observe Daylight ...

  5. API v2 Overview

    Last Updated: 06/17/2025 in Integrations and Add-Ons API v2
    The purpose of this article is to assist you with getting started using API v2 specifically from the server side of things, which includes deployment, logging, rate limiting, and troubleshooting.

  6. About Active Directory (LDAP) Integration

    Last Updated: 06/17/2025 in Integrations and Add-Ons Identity Management
    The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...

  7. Working with the Task Manager

    Last Updated: 01/22/2026 in Using Issuetrak General
    Task Manager is the mechanism for adding and maintaining Tasks and Task Groups in an issue, Scheduled Issue , or Issue Template . The Task Manager is also used to build out workflows with process options that change issue values or trigger addit...

  8. Issuetrak Cloud-Based Application Agreement

    Last Updated: 10/27/2025 in Trust Center Terms of Service
    This article contains the terms our Cloud customers agree to when they begin using our service.

  9. Issuetrak Software License Terms and Conditions

    Last Updated: 07/18/2023 in Trust Center Terms of Service
    This article contains the terms our on-premises customers agree to when they deploy Issuetrak.

  10. Migrating to Microsoft Entra ID

    Last Updated: 06/24/2025 in Integrations and Add-Ons Identity Management
    This article provides steps for migrating a site with AD / LDAP-authenticated users to use our Entra ID integration. If you don't have AD configured but would like to configure Entra ID integration, please see this article . At a high level,...
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