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When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods.
There are t...
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Last Updated: 05/23/2025
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embedded HTML to your site, up to a 10,000 character limit. When we talk about embedded HTML or embed codes, we're referring to little snippets of JavaScript or HTML that you...
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User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:
Issues
Organization records
User records
Asset Types (if licensed)
Product...
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The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options / Pages Allowed to view the Dashboard. If Issue Classes are enabled, selecting a Cla...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
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Last Updated: 04/22/2025
in Getting Started General When discussing “Issue Responsibilities,” your first thought might be the issue’s assignee, or possibly the submitter of the issue. However, there are a number of different roles within Issuetrak that tie into issue resolution and can indicate respo...
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Quick Notes (which we'll occasionally shorten to just "Notes" in this article) are pre-fabbed blocks of text that you can define ahead of time, and which you can quickly bring into issues and knowledge base articles. Only agents with " Can create/ma...
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Last Updated: 11/13/2024
in Administering Issuetrak
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The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are:
View all Open Issues you have access to
View a Global Issues list
Display Issues tha...