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User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:
Issues
Organization records
User records
Asset Types (if licensed)
Product...
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Last Updated: 03/12/2025
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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Round Robin is a feature that takes each issue assigned to a group and re-assigns it to one of the group's members. Round Robin is implemented as an attribute that can be turned on for groups.
How does Round Robin work?
Once Round Ro...
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Last Updated: 10/02/2024
in Getting Started DeploymentConsiderations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
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Last Updated: 01/14/2025
in Getting Started Implementation Testing is a critical step before launching your Issuetrak Portal. It ensures that the system functions smoothly and meets your organization's needs. As users transition to new software, they may face challenges adapting to the new processes. Effect...
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Last Updated: 09/24/2024
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deplo...
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Activating Incoming Email
As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available.
Steps :
Cl...
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Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
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When you generate a client secret as a part of an app registration for Office 365 or Microsoft Entra ID, at some point that secret will expire and need to be renewed.
Generating a New Client Secret
Navigate to portal.azure.c...
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Last Updated: 01/30/2025
in Using Issuetrak General If for any reason you are unable to remember your password or the password has expired, you can perform a Self-Help Password Reset to get an email with a link to set a new password for your Issuetrak account. Depending on how logins are handled with...