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Last Updated: 03/31/2026
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy a ...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API This article provides information on the Issuetrak RESTful API (also known as API v1), including important points to keep in mind and instructions on where to locate the documentation and installation files.
Introduction
Why might you ...
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When you generate a client secret as a part of an app registration for Microsoft 365, at some point that secret will expire and need to be renewed. We recommend using certificate authentication instead of client secrets when you utilize our i...
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Last Updated: 10/20/2026
in Getting Started General When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users. Whether this is the login screen having additional text or images o...
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When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods.
There are t...
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Outgoing Email settings govern Issuetrak's connectivity with outbound mail servers, behavior concerning linked attachments, logging retention, behavior surrounding outgoing email, and (to a lesser extent) the content of outgoing email.
How t...
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Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to upgrade an existing installation of Issuetrak. The IDM provides a graphical wizard interface for upgrading ...
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Last Updated: 10/28/2025
in Getting Started General The Features page allows you to activate additional features on your site. Only features included in your license can be activated. However, you may evaluate or add other Features at any time by requesting an updated license from our Technical Sup...
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Last Updated: 09/23/2025
in Getting Started General You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, Google, or Office365 mailboxes. If you are also using Issue Notificati...
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Issue Statuses
There are two Issue Statuses: Open and Closed. Issue Statuses are inherent to the system and do not require any additional steps to be activated. Many features like Automation and Dashboard are issue status dependent....