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For security reasons, Google will deprecate support for using basic authentication (which relies on your Google account's username and password) with third-party applications when using their Gmail service on May 30, 2022.
It is therefore neces...
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Last Updated: 06/25/2025
in Administering Issuetrak
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Last Updated: 01/31/2024
in Trust Center Terms of ServiceThis article contains the terms our Cloud customers agree to when they begin using our service.
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Last Updated: 06/17/2025
in Getting Started General Issue notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
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Last Updated: 06/17/2025
in Getting Started DeploymentConsiderations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
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Last Updated: 08/04/2025
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. This...
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Last Updated: 06/17/2025
in Getting Started General When discussing “Issue Responsibilities,” your first thought might be the issue’s assignee, or possibly the submitter of the issue. However, there are a number of different roles within Issuetrak that tie into issue resolution and can indicate respo...
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Last Updated: 06/17/2025
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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This article provides steps for migrating a site with AD / LDAP-authenticated users to use our Entra ID integration. If you don't have AD configured but would like to configure Entra ID integration, please see this article .
At a high level,...
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...