Popular Articles

  1. About Microsoft Entra ID Integration

    Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the u...
  2. Designing Surveys

    Adding Surveys New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
  3. About Microsoft 365 Integration

    Note that the steps for creating the Microsoft 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email con...
  4. About OAuth / OpenID Connect

    This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
  5. How to Use Issue Hub

    The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are: View all Open Issues you have access to View a Global Issues list Display Issues tha...
  6. Managing IEM Mailboxes

    Activating Incoming Email As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available. Steps : Cl...
  7. Importing Users from Active Directory

    Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial manual import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak user with the “Can...
  8. About the Knowledge Base

    The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...
  9. About Issue Responsibilities

    When discussing “Issue Responsibilities,” your first thought might be the issue’s assignee, or possibly the submitter of the issue. However, there are a number of different roles within Issuetrak that tie into issue resolution and can indicate respo...
  10. Web Accessibility Guidelines

    The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities. Accessibility is a function of Un...