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Last Updated: 12/28/2023
in Getting Started General Issue notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
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Last Updated: 11/16/2022
in Getting Started General Your system needs an overall structure for capturing and reporting issue-related information. This is accomplished by categorizing the issues being addressed through Issuetrak into:
Classes – general categories such as Change Requests...
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Last Updated: 01/31/2024
in Trust Center Terms of ServiceThis article contains the terms our Cloud customers agree to when they begin using our service.
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Activating Incoming Email
As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available.
Steps :
Cl...
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Report Writer is one of the most important features of Issuetrak. This article will help you get to know the report writer’s terms, capabilities, and why you might want to use this feature. This feature gives you the powerful ability to constr...
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The Asset Management module has several options that you can use to import configuration information from PCs and Macs. Additionally, if your organization uses Google's mobile device management, it is possible to get audits from mobile dev...
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Last Updated: 04/16/2024
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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Last Updated: 02/13/2024
in Integrations and Add-Ons API This article provides information on the Issuetrak RESTful API, including important points to keep in mind and instructions on where to locate the documentation and installation files.
Introduction
Why might you want to use our AP...
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Last Updated: 08/31/2022
in Getting Started General When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users. Whether this is the login screen having additional text or ima...
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When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods.
There are t...