Popular Articles

  1. Dashboard Settings

    This sub-menu option allows you to define your personal Dashboard preferences. Below is a walkthrough of this screen from top to bottom: Select the Dashboard Panel you want to add to your Dashboard from the "Select a Panel" drop...
  2. Entered Date vs Submitted Date

    Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date." Entered ...
  3. About the Billing Module

    The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue.  For service companies, this results in an ability to record charges for services provided and to charge ...
  4. About Azure AD Integration

    Issuetrak offers integration with Azure AD via the Identity Management area of the product. The advantages of utilizing Azure AD with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the user's ...
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  6. Incoming Email Overview

    Creating New Issues Through Incoming Email You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, or Office365 mailboxes. ...
  7. About Microsoft Office 365 Integration

    Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...
  8. About Issue Hub

    The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are: View all Open Issues you have access to View a Global Issues list Display Issues tha...
  9. Issue Notifications

    Issue notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
  10. About Users

    Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and/or email...