Popular Articles

  1. Incoming Email

  2. Working with the JSON

    Introduction It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. This...
  3. Getting Started in Issuetrak

    Introduction Issuetrak is designed with a variety of configuration and customization options that allow you to shape its user interface according to your current operation and user base. It is also designed for long-term scalability so th...
  4. About Custom Reports

    Custom Reports (formerly Report Writer) is one of the most important features of Issuetrak. This article will help you understand its terms, capabilities, and the reasons to use this feature. It empowers you to construct reports that gather and stru...
  5. About Microsoft Entra ID Integration

    Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the u...
  6. About Microsoft 365 Integration

    Note that the steps for creating the Microsoft 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email con...
  7. Chat

  8. About the Knowledge Base

    The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...
  9. About Issue Types and Subtypes

    Your system needs an overall structure for capturing and reporting issue-related information. This is accomplished by categorizing the issues being addressed through Issuetrak into: Classes – general categories such as Change Requests, Inci...
  10. Designing Surveys

    Adding Surveys New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...