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There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows.
Optional Fields
Description
Issue and Search
Selecting these items w...
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Last Updated: 10/20/2025
in Using Issuetrak General The process of creating and submitting an Issue can vary based on how your Issuetrak site is configured.
To submit a new Issue:
Click the New Issue button at the top of the left-hand menu. The Submit Issue screen will then appear. ...
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User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:
Issues
Organization records
User records
Asset Types (if licensed)
Product...
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Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services:
Issuetrak never has the u...
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Last Updated: 12/04/2025
in Using Issuetrak General What is Issuetrak?
Issuetrak is a software solution that allows you to track issues, tickets, and requests from start to finish. Issuetrak is backed up by a team of developers, support analysts, account managers, and software engineers ready to...
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Global Issues in Issuetrak allow you to link multiple related issues together and manage them as a single, collective item. This is especially useful when the same problem affects multiple users or customers, or when you need to proactively notify s...
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Why Dark Mode?
Many people prefer using dark mode in applications because they feel it’s easier on their eyes. While there is no definitive evidence to support that using dark mode is healthier for you, you may personally find that using it pro...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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Last Updated: 06/17/2025
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...