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This article provides access to general documentation for all currently supported versions of Issuetrak.
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Last Updated: 10/20/2025
in Getting Started General The Issue Forms feature in your Settings Lightbox allows you to customize the information displayed on different Issues Types, as well as the required fields that apply to those Issues Types.
There is a generic, system-generated Issuetrak ...
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Last Updated: 06/25/2026
in Getting Started General When discussing “Issue Responsibilities,” your first thought might be the issue’s assignee, or possibly the submitter of the issue. However, there are a number of different roles within Issuetrak that tie into issue resolution and can indicate respo...
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This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
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Why Dark Mode?
Many people prefer using dark mode in applications because they feel it’s easier on their eyes. While there is no definitive evidence to support that using dark mode is healthier for you, you may personally find that using it pro...
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Issuetrak’s cloud services provide server hosting configured to specific time zones:
U.S.-based cloud servers operate on Eastern Time (GMT-5).
Canadian cloud servers use Canada Standard Time (GMT-5), which does not observe Daylight ...
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Last Updated: 08/21/2025
in Using Issuetrak General Issuetrak provides two quick ways to search issues in your site:
The Quick Search box in the top right corner of the screen.
The Search Issues link in the left menu for more detailed searches.
Quick Search
The Quick Sea...
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Global Issues in Issuetrak allow you to link multiple related issues together and manage them as a single, collective item. This is especially useful when the same problem affects multiple users or customers, or when you need to proactively notify s...
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Your system can automatically submit issues on a scheduled basis through Scheduled Issues . You may pre-define the Subject, Description, Issue Type / Subtype(s), Assigned To, Tasks, etc., and upload attachment files for any of these issues.
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Scheduled Reports deliver Saved Searches or Custom Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the sy...