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Last Updated: 06/23/2022
in Getting Started DeploymentAll of the information about the latest version of Issuetrak in one place.
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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This article provides steps for a scenario where it is necessary to roll back to using AD/LDAP instead of AD Federation Services (AD FS).
The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the...
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Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
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Last Updated: 09/04/2024
in Using Issuetrak General New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work!
Getting Your Bearings
In Issuetrak, there are three basic navig...
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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Quick Notes (which we'll occasionally shorten to just "Notes" in this article) are pre-fabbed blocks of text that you can define ahead of time, and which you can quickly bring into issues and knowledge base articles. Only agents with " Can create/ma...
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Last Updated: 11/15/2022
in Using Issuetrak General Issuetrak has five reporting mechanisms:
Dashboard
The Dashboard presents users with up-to-the-minute statistics on all open issues in your system.
Saved Searches
Saved Searches are quick and easy retrievals of stored...
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Last Updated: 11/04/2021
in Using Issuetrak General Steps:
Navigate to the login screen of your Issuetrak site.
On the login screen, there will be a section to type in your User ID and Password .
Type your User ID and click on the Forgot / Reset your password? link.
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The My Settings page can be accessed by clicking your username in the upper right and clicking My Settings . This page allows you to change a few preferences for the current user account.
If Record all login attempts is enabled on the S...