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Last Updated: 05/29/2026
in Getting Started General Any organizational unit – such as a company or a subsidiary – interacting directly or indirectly with your Issuetrak system is an Organization . Organizations are the largest and most important of all Entities within Issuetrak.
Organizations...
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Last Updated: 05/29/2026
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
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A Group can be defined as a set of multiple users that all need to interact with your Issuetrak system in the same way. Groups allow you to establish and control role-based Permissions collectively without manually granting individual ...
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Last Updated: 05/29/2026
in Getting Started General Departments allow you to organize users based on the functional units they serve within your Organization, such as Accounting, Marketing, IT, etc. More importantly, Departments add another layer to your system’s data filtering options and a whole ...
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Last Updated: 05/26/2026
in Getting Started Deployment This article details the steps specific to deploying Issuetrak in a high availability (HA) configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such...
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Service Level Agreements define the quality of service that specific organizations, groups, and / or assets should receive. Each agreement includes its own Default Severity , as well as a Start and End Date . It may also have list of Subscriber...
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Severities organize (SLA and optionally non-SLA) issues into categories based on their impact on the user or overall user base. These categories can have generic (e.g. Severity 1, Severity 2, Severity 3) or fairly descriptive (e.g. Major, Moderate...
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You can set, manage, and monitor service expectations for your clients through the Service Level Agreements (SLAs) configuration option. SLAs help improve accountability and quality of service, especially when used in conjunction with any ITIL Ser...
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Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and / or ema...
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Last Updated: 04/30/2026
in Getting Started Deployment Considerations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.