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Configuration Items is a three-field dropdown value list initially designed to track assets before the development of the Asset Management Module . It may be utilized as a dropdown field on the issue with two reportable connected values if needed...
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The main survey page displays a list of all surveys. All surveys are always in one of three states: Design , Open , or Closed . When a survey is first created, it is in Design mode while the owner creates the survey. Once a survey is ready to l...
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Adding Surveys
New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
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Last Updated: 09/27/2024
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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These optional settings allow you to change the appearance of the site to match your company specifications. You can choose which ones you want to adjust and which ones to leave set to the Issuetrak defaults.
Click the gear icon in the up...
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Last Updated: 09/27/2024
in Getting Started General The optional Tasks feature allows you to set up discrete actions and / or a consistent workflow required for the resolution of an issue. Tasks may be added individually or with a Task Group during the submission of an issue or at any time in the i...
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When you generate a client secret as a part of an app registration for Office 365 or Microsoft Entra ID, at some point that secret will expire and need to be renewed.
Generating a New Client Secret
Navigate to portal.azure.c...
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Severities organize (SLA and optionally non-SLA) issues into categories based on their impact on the user or overall user base. These categories can have generic (e.g. Severity 1, Severity 2, Severity 3) or fairly descriptive (e.g. Major, Moderate...
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Last Updated: 09/26/2024
in Getting Started General When setting up and configuring an Issuetrak site, the first thing to do is define the foundations of the site. Foundational elements are the basic entities and issue elements that provide structure. The interaction between these foundational compon...
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Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...