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One of the great things about the Surveys Module is its versatility. Even departments within your company that are not currently using Issuetrak can benefit from a free end-user account dedicated for nothing more than creating their own surveys. Thi...
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Last Updated: 06/17/2025
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...
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Last Updated: 06/17/2025
in Using Issuetrak Best Practices The Custom Record Table functions as an internal database linked to issues, containing unique records that can be reported on. Each issue retains a reference to its corresponding Custom Record Table entry, facilitating efficient data management an...
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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Last Updated: 06/17/2025
in Getting Started General This article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.
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Projects are a great way to group related issues together and monitor their progress. This article will discuss the various uses and best practices of the project feature in Issuetrak.
Project Features
Here are the many features of proj...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation:
The Swagger specification defines a set of files required to describe such an...
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There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...
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An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead.
For example:
If your company’s name is “yoursite”, you might be...
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This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.
Steps
If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would need to ...