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Software information can be tracked for assets in the Asset Management module. The specific software information can be added/maintained manually or by applying audit records returned by the automated discovery process .
The Software Purchases...
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Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and the...
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Last Updated: 03/12/2025
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embedded HTML to your site, up to a 10,000 character limit. When we talk about embedded HTML or embed codes, we're referring to little snippets of JavaScript or HTML that you...
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Last Updated: 03/12/2025
in Getting Started Pre-Deployment Introduction to IDU Verbs
In order for the IDU to perform useful work, we need to tell it what to do. This is accomplished through the use of verbs . Only one verb may be specified at runtime. Each verb has its own set of parameters ...
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Last Updated: 03/07/2025
in Integrations and Add-Ons
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Last Updated: 03/07/2025
in Integrations and Add-Ons Chat Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcrip...
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Last Updated: 03/07/2025
in Integrations and Add-Ons Chat Chat Agents are the individuals you have set up to handle Chat conversations within your Chat Widget . This article will provide a walkthrough of adding new Chat Agents.
Steps
Launch the Chat Admin Portal .
Click on Setti...
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Last Updated: 02/28/2025
in Using Issuetrak General The steps below will allow you to add one or more new issues containing the same information as the new global issue. This process is sometimes referred to as a Firestorm .
Steps :
From the view of the Global issue, click Global Iss...
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The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are:
View all Open Issues you have access to
View a Global Issues list
Display Issues tha...
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Last Updated: 02/27/2025
in Using Issuetrak General The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set of preset views allowing you to see data through pre-selected column views. All of the views except the Open Issues view a...