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The purpose of this article is to assist you with getting started using API v2 specifically from the server side of things, which includes deployment, logging, rate limiting, and troubleshooting.
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Incoming Email
Applications – POP3, Secure POP3, IMAP, or Microsoft Exchange 2013 or newer
Outgoing Email / Notifications
Applications – SMTP-based outgoing email server
DPAPI Encryptio...
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Upgrade Notes
Issuetrak is not supported on in-place OS upgrades of any kind.
Issuetrak is not supported on SQL Server in-place upgrades.
Issuetrak requires that your current instance is on version 10.3.7 or higher befor...
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Upgrade Notes
Issuetrak is not supported on in-place OS upgrades of any kind.
Issuetrak requires that your current instance is on version 10.3.7 or higher before proceeding. If your environment is currently running an earlier ...
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Issuetrak 17.6 introduced support for deployments in the Azure hosting environment. The requirements and peculiarities specific to deploying Issuetrak in an Azure hosting environment are provided here. Please note that these requirements are in add...
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Last Updated: 03/31/2026
in Getting Started Pre-Deployment This article illustrates how to set up a network share to be used for attachments. T
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Overview
Issuetrak 17.6 introduced support for high availability (HA) environments. This page provides the requirements for deploying Issuetrak in an HA environment. Please note that these requirements are in addition to the other requirements...
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Last Updated: 03/31/2026
in Getting Started Deployment This article details the steps for deploying Issuetrak in a highly available configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such as upgrades, ...
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Last Updated: 03/31/2026
in Trust Center General Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data P...
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Last Updated: 03/31/2026
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy a ...