Updated Articles

  1. How to Renew a Client Secret

    When you generate a client secret as a part of an app registration for Microsoft 365, at some point that secret will expire and need to be renewed.  We recommend using certificate authentication  instead of client secrets when you utilize our i...
  2. Automation

  3. About Workflows

    Your system can automatically escalate and take action in issues that remain open or idle for too long through Workflows . Workflows help ensure that assignees and submitters never neglect or abandon their issues, especially when they are used...
  4. Issuetrak's Release Pipeline

    You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.   Where can I find the latest release notes? You can find those right here .   I missed s...
  5. Incoming Email

  6. Incoming Email Overview

    You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, Google, or Office365 mailboxes. If you are also using Issue Notificati...
  7. About Issue Forms

    The Issue Forms feature in your Settings Lightbox allows you to customize the information displayed on different Issues Types, as well as the required fields that apply to those Issues Types. There is a generic, system-generated Issuetrak ...
  8. Issue Notifications

    Issue notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
  9. About Priorities

    Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Iss...
  10. How to Use Issuetrak Auditing

    Issuetrak provides facilities for auditing actions taken in the administrative settings, as well as within issues. This article provides scenarios for using these auditing features to help you investigate how and when things occurred within your Iss...