-
Beginning with release 18.0, Issuetrak offers AI article summarization. When enabled, this feature allows agents in your site to click a "Summarize" button to have a brief summary of the issue they're viewing appear in a text box at the top of the...
-
Custom Reports (formerly Report Writer) is one of the most important features of Issuetrak. This article will help you understand its terms, capabilities, and the reasons to use this feature. It empowers you to construct reports that gather and stru...
-
If your Issuetrak site is using AI integration, you might want to track usage of it, as AI token usage often comes with a cost from your AI provider.
You can do so by clicking the gear icon in the top right to open the Settings lightbox, th...
-
Issuetrak 18.0 introduced AI Integration, which allows you to:
Configure your instance of Issuetrak to communicate with an AI provider
Select any model available to you by that provider
Use both the provider and model you selected w...
-
Release notes for the latest version of Issuetrak.
-
Last Updated: 08/18/2026
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Firefox:
Press F12 to pull up the console.
Go to the Storage Tab.
Expand Cac...
-
Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.
Activating Issue A...
-
Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
-
This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
-
Scheduled Reports deliver Saved Searches or Custom Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the sy...