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Release notes for the latest version of Issuetrak.
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Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
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Last Updated: 11/03/2026
in Getting Started General Issue notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
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Last Updated: 10/23/2026
in Using Issuetrak General We've received inquiries from some customers concerning our use of PHP in Issuetrak, and whether it is vulnerable to CVE-2026-109618 and CVE-2026-109619 .
These vulnerabilities concern the use of PHP. We do not use PHP in our code. Thus,...
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Last Updated: 10/20/2026
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Be advised...
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Last Updated: 10/20/2026
in Getting Started General
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Permissions control what users can do or access within Issuetrak. With over 50 permissions available, it can be challenging to understand what separate permissions do and how to best manage them. These guidelines are meant to assist you in managing ...
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Issue tokens are placeholders for information that you can add to a note, which will be replaced with the actual information once the note is saved to an issue. They may be stored in other places raw only to be replaced when a note based on them is ...
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The Labor Hours field can be used to record, display, aggregate, and report upon the number of labor hours related to issues, projects, and tasks.
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Last Updated: 10/20/2026
in Using Issuetrak General Understanding the anatomy of an issue and being knowledgeable about the updates that can be made are essential for effective issue management in Issuetrak. This table combines a description of each type of update along with other practical informati...