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Last Updated: 12/12/2025
in Getting Started General Any organizational unit – such as a company or a subsidiary – interacting directly or indirectly with your Issuetrak system is an Organization . Organizations are the largest and most important of all Entities within Issuetrak.
Organizations...
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Last Updated: 12/12/2025
in Getting Started General Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated.
Moving forward, we no longer prov...
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Round Robin is a feature that takes each issue assigned to a group and re-assigns it to one of the group's members. Round Robin is implemented as an attribute that can be turned on for groups.
How does Round Robin work?
Once Round Ro...
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Last Updated: 12/09/2025
in Using Issuetrak General We've received inquiries from some customers concerning our use of React in Issuetrak, and whether it is vulnerable to CVE-2025-55182 .
This vulnerability concerns React Server. While Issuetrak does utilize React in our code, we do not use c...
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Last Updated: 12/04/2025
in Using Issuetrak General What is Issuetrak?
Issuetrak is a software solution that allows you to track issues, tickets, and requests from start to finish. Issuetrak is backed up by a team of developers, support analysts, account managers, and software engineers ready to...
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Last Updated: 12/04/2025
in Using Issuetrak Best Practices Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
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Last Updated: 12/04/2025
in Using Issuetrak Best Practices This article contains guidelines on how to analyze your processes and convert them so they can be implemented into your Issuetrak site. The actual steps to add Tasks and Task Groups to Issuetrak are not covered here, but our About Tasks article ...
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Last Updated: 12/04/2025
in Using Issuetrak Best Practices When another group or department seeks to take advantage of the benefits you're experiencing with Issuetrak, deciding whether to integrate them into your existing site or create a separate one is crucial. Where do you begin?
Where to start?...
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Last Updated: 12/04/2025
in Getting Started General When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams...
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Last Updated: 12/04/2025
in Getting Started General Whether you're a newcomer to Issuetrak or a seasoned user, the need for updates, understanding newly released features, or extending benefits to new departments is constant. However, finding the time to plan, implement, and test these tasks can be c...