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Release notes for the latest version of Issuetrak.
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This article provides access to general documentation for all currently supported versions of Issuetrak.
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There are scenarios where it is advantageous to have a user with limited administrative capabilities in Issuetrak, without needing to take up an agent license to do so. Beginning with Issuetrak 11.2, it is possible to give permission to an end-user ...
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Activating Incoming Email
As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available.
Steps :
Cl...
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Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
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Last Updated: 07/27/2021
in Using Issuetrak Best Practices This article applies to Issuetrak 14.1 and prior. Please stay tuned while we update this article to apply to 14.2!
The introduction of the User Administrator feature in Issuetrak 11.2 allows you to designate end-user accounts th...
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Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and/or email...
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Everything a user can do within the system is determined by permissions and their End User/Agent designation. User Templates are a predefined set of menu options and End User permissions that the system uses to create new user records.
T...
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Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory Module. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” perm...
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Last Updated: 07/27/2021
in Integrations and Add-Ons API Summary
Operation Name: Retrieve a User by User ID
Relative API Request Path: ~/api/v1/users/{userID}/{includeUserPhoto}
HTTP Verb: GET
Description: Retrieve a single User by User ID.
Operation Name: Retrieve all Users ...