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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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Last Updated: 05/14/2025
in Getting Started Implementation Below are recommendations aimed at maximizing the value of consultation sessions with Issuetrak Product Engineers:
Recommendation
Supplementary Details
Install the site
(Not applicable for Cloud s...
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Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for On-Premises and Cloud customers. Below we will list the requirements for each customer group.
On-Premises
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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.
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Last Updated: 05/01/2025
in Integrations and Add-Ons API Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation:
The Swagger specification defines a set of files required to describe such an...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API
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Last Updated: 04/25/2025
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API The following steps can be used to help provide more feedback when encountering API problems such as "Authorization Failure" on API procedures or within the Swagger UI. Your site must be on a minimum version of Issuetrak 11.4.1 in order for these st...
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Last Updated: 04/23/2025
in Using Issuetrak Best Practices Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
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The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge for m...