Updated Articles

  1. Issuetrak Release Notes

    Release notes for the latest version of Issuetrak.
  2. Product Documentation

    This article provides access to general documentation for all currently supported versions of Issuetrak.
  3. User Administrator Feature

    There are scenarios where it is advantageous to have a user with limited administrative capabilities in Issuetrak, without needing to take up an agent license to do so. Beginning with Issuetrak 11.2, it is possible to give permission to an end-user ...
  4. Managing IEM Mailboxes

    Activating Incoming Email As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available. Steps : Cl...
  5. About Active Directory Federation Services (AD FS)

    Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
  6. Making Use of the User Administrator

    This article applies to Issuetrak 14.1 and prior.  Please stay tuned while we update this article to apply to 14.2! The introduction of the User Administrator feature in Issuetrak 11.2 allows you to designate end-user accounts th...
  7. About Users

    Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and/or email...
  8. User Templates

    Everything a user can do within the system is determined by permissions and their End User/Agent designation. User Templates are a predefined set of menu options and End User permissions that the system uses to create new user records. T...
  9. Configuring the Active Directory Module

    Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory Module. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” perm...
  10. API Operations for Users

    Summary Operation Name: Retrieve a User by User ID Relative API Request Path: ~/api/v1/users/{userID}/{includeUserPhoto} HTTP Verb: GET Description: Retrieve a single User by User ID. Operation Name: Retrieve all Users ...