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Release notes for the latest version of Issuetrak.
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Last Updated: 10/20/2026
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Be advised...
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Last Updated: 10/20/2026
in Getting Started General
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Permissions control what users can do or access within Issuetrak. With over 50 permissions available, it can be challenging to understand what separate permissions do and how to best manage them. These guidelines are meant to assist you in managing ...
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Issue tokens are placeholders for information that you can add to a note, which will be replaced with the actual information once the note is saved to an issue. They may be stored in other places raw only to be replaced when a note based on them is ...
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The Labor Hours field can be used to record, display, aggregate, and report upon the number of labor hours related to issues, projects, and tasks.
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Last Updated: 10/20/2026
in Using Issuetrak General Understanding the anatomy of an issue and being knowledgeable about the updates that can be made are essential for effective issue management in Issuetrak. This table combines a description of each type of update along with other practical informati...
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Beginning with release 18.1, Issuetrak offers an AI Note Assistant. When enabled, this feature makes an "AI Assistant" dropdown available in the note editor to choose from several possible transformations of any note that you are adding or editing. ...
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Last Updated: 10/20/2026
in Getting Started General When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users. Whether this is the login screen having additional text or images o...
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Quick Notes (which we'll occasionally shorten to just "Notes" in this article) are pre-fabbed blocks of text that you can define ahead of time, and which you can quickly bring into issues and knowledge base articles. Only agents with " Can create/ma...