Updated Articles

  1. About Printing Notes

    We've built into Issuetrak the ability to print the content of the description field and individual notes within each issue. This can be useful for the purpose of sending legacy (ie. snail) mail on your own letterhead to your customers to acknow...
  2. About the Issuetrak RESTful API

    This article provides information on the Issuetrak RESTful API, including important points to keep in mind and instructions on where to locate the documentation and installation files.   Introduction Why might you want to use our AP...
  3. Asset Audits

    The Asset Management module has several options that you can use to import configuration information from PCs and Macs. Additionally, if your organization uses Google's mobile device management, it is possible to get audits from mobile dev...
  4. System Defaults

    This section allows you to set system-wide parameters. You can leave these set to the Issuetrak defaults or adjust as needed at any time. Be advised, this page requires SysAdmin permission to access and maintain, and will be unavailable if...
  5. About Quick Notes

    Quick Notes (which we'll occasionally shorten to just "Notes" in this article) are pre-fabbed blocks of text that you can define ahead of time, and which you can quickly bring into issues and knowledge base articles. Only agents with &...
  6. Issuetrak Release Notes

    Release notes for the latest version of Issuetrak.
  7. About Global Issues

    In Issuetrak, activating Global Issues allows you to link multiple issues together and work with them as a collective unit. You can also make it easier for different users to report the same issue through this feature. In a Global Issue scena...
  8. My Settings

    The My Settings page can be accessed by clicking your username in the upper right and clicking My Settings . This page allows you to change a few preferences for the current user account. If Record all login attempts is enabled on the S...
  9. My Notifications

    The My Notifications screen allows you to see what issue notifications have been sent to you from your Issuetrak site.   You can get to this screen by clicking your profile name in the far upper right of Issuetrak and then clicking on My Not...
  10. Using Zapier with Issuetrak

    This article describes what is needed to get your instance of Issuetrak working with Zapier.   Ensure that you are on the Correct Version of Issuetrak If your Issuetrak instance is hosted in the cloud by Issuetrak, then you do not n...