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Last Updated: 05/26/2026
in Getting Started Deployment This article details the steps specific to deploying Issuetrak in a high availability (HA) configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such...
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Last Updated: 05/22/2026
in Administering Issuetrak
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Service Level Agreements define the quality of service that specific organizations, groups, and / or assets should receive. Each agreement includes its own Default Severity , as well as a Start and End Date . It may also have list of Subscriber...
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Severities organize (SLA and optionally non-SLA) issues into categories based on their impact on the user or overall user base. These categories can have generic (e.g. Severity 1, Severity 2, Severity 3) or fairly descriptive (e.g. Major, Moderate...
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You can set, manage, and monitor service expectations for your clients through the Service Level Agreements (SLAs) configuration option. SLAs help improve accountability and quality of service, especially when used in conjunction with any ITIL Ser...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and / or ema...
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Last Updated: 04/30/2026
in Getting Started Deployment Considerations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
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Last Updated: 04/29/2026
in Integrations and Add-Ons
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Last Updated: 04/29/2026
in Integrations and Add-Ons Chat Chat Agents are the individuals you have set up to handle Chat conversations within your Chat Widget . This article will provide a walkthrough of adding new Chat Agents.
Steps:
Launch the Chat Admin Portal .
Click on Se...