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If your Issuetrak site is using AI integration, you might want to track usage of it, as AI token usage often comes with a cost from your AI provider.
You can do so by clicking the gear icon in the top right to open the Settings lightbox, th...
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Issuetrak 18.0 introduced AI Integration, which allows you to:
Configure your instance of Issuetrak to communicate with an AI provider
Select any model available to you by that provider
Use both the provider and model you selected w...
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Last Updated: 08/18/2026
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Firefox:
Press F12 to pull up the console.
Go to the Storage Tab.
Expand Cac...
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Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.
Activating Issue A...
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
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Scheduled Reports deliver Saved Searches or Custom Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the sy...
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The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are:
View all Open Issues you have access to
View a Global Issues list
Display Issues tha...
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Global Issues in Issuetrak allow you to link multiple related issues together and manage them as a single, collective item. This is especially useful when the same problem affects multiple users or customers, or when you need to proactively notify s...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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Last Updated: 07/06/2026
in Trust Center Terms of Service This article contains the terms of the agreement that applies to Issuetrak's design and implementation of Webforms.