Updated Articles

  1. Self-Help Password Reset

    If for any reason you are unable to remember your password or the password has expired, you can perform a Self-Help Password Reset to get an email with a link to set a new password for your Issuetrak account. Depending on how logins are handled with...
  2. How to reset a locked user account

    If a user inputs an incorrect password too many times, or has forgotten their password and has subsequently locked their user account, a password reset will be required in order to allow the user to log into Issuetrak again. As there are multip...
  3. Change Password

    The option for a user to change their own password will only appear if the below conditions are met: “Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Emai...
  4. Web Accessibility Guidelines

    The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities. Accessibility is a function of Un...
  5. Logging into Issuetrak

    With Single Sign-On (SSO) If Issuetrak has been configured with SSO, you should not normally be prompted for login credentials. If you do receive a login prompt with an Issuetrak site using SSO, use your credentials for your Organization's id...
  6. Outgoing Email

    Outgoing Email settings govern Issuetrak's connectivity with outbound mail servers, behavior concerning linked attachments, logging retention, behavior surrounding outgoing email, and (to a lesser extent) the content of outgoing email. How t...
  7. Webforms Requirements

    Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for Premise and Cloud customers. Below we will list the requirements for each customer group. Premise If you a...
  8. Testing Your Issuetrak Site: Best Practices for a Successful Implementation

    Testing is a critical step before launching your Issuetrak Portal. It ensures that the system functions smoothly and meets your organization's needs. As users transition to new software, they may face challenges adapting to the new processes. Effect...
  9. Rolling back to AD from AD Federation Services

    This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS). The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...
  10. Searching Issues

    Issuetrak provides two quick ways to search issues in your site: The Quick Search box in the top right corner of the screen. The Search Issues link in the left menu for more detailed searches.   Quick Search The Quick Sea...