Popular Articles

  1. About Global Issues

    In Issuetrak, activating Global Issues allows you to link multiple issues together and work with them as a collective unit. You can also make it easier for different users to report the same issue through this feature. In a Global Issue scena...
  2. About the Custom Record Table

    The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...
  3. About Active Directory Federation Services (AD FS)

    Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
  4. Best Practices - Moving a Workflow to Issuetrak

    Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
  5. Issuetrak Navigation

    New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work! Getting Your Bearings In Issuetrak, there are three basic navig...
  6. API - Swagger Overview

    Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation: The Swagger specification defines a set of files required to describe such an...
  7. About Admin Auditing

    Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and the...
  8. Searching Issues

    Issuetrak provides two quick ways to search issues in your site: The Quick Search box in the top right corner of the screen. The Search Issues link in the left menu for more detailed searches.   Quick Search The Quick Sea...
  9. Change Password

    The option for a user to change their own password will only appear if the below conditions are met: “Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Emai...
  10. Activating Identity Management Integration within Issuetrak

    When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module. Steps : Click the gear icon in the upper right >...