Popular Articles

  1. About Locations and Regions

    Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
  2. About Global Issues

    In Issuetrak, activating Global Issues allows you to link multiple issues together and work with them as a collective unit. You can also make it easier for different users to report the same issue through this feature. In a Global Issue scena...
  3. About the Custom Record Table

    The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...
  4. Best Practices - Moving a Workflow to Issuetrak

    Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
  5. Linking Issues

    When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
  6. Incoming Email

  7. API - Swagger Overview

    Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation: The Swagger specification defines a set of files required to describe such an...
  8. Activating Identity Management Integration within Issuetrak

    When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module. Steps : Click the gear icon in the upper right >...
  9. How to Integrate Power BI with Issuetrak

    It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
  10. Web Server Migration

    This article provides steps for completely migrating Issuetrak from one Web server to another.