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Last Updated: 10/27/2025
in Trust Center Terms of Service Download
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Last Updated: 09/23/2025
in Getting Started Pre-Deployment You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.
Where can I find the latest release notes?
You can find those right here .
I missed s...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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Last Updated: 06/17/2025
in Trust Center General Depending on your use of Issuetrak and your company’s security systems, you may need to allow connection exceptions to and from Issuetrak’s public infrastructure to ensure connectivity. Below you’ll find a list of public IP addresss for our services...
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Last Updated: 06/17/2025
in Using Issuetrak GeneralAdd to Home Screen is an option that appears on the mobile login screen of Issuetrak when viewed from a mobile browser.
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Last Updated: 12/12/2025
in Getting Started General Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated.
Moving forward, we no longer prov...
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Last Updated: 06/17/2025
in Getting Started General The lifecycle of an issue varies depending on the usage, but there are also some similarities and best practices to follow. This guide aims to provide a structured understanding of the sequential steps involved in handling an issue within Issuetrak,...
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Last Updated: 12/09/2025
in Using Issuetrak General We've received inquiries from some customers concerning our use of React in Issuetrak, and whether it is vulnerable to CVE-2025-55182 .
This vulnerability concerns React Server. While Issuetrak does utilize React in our code, we do not use c...
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Last Updated: 06/17/2025
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...
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Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests.
While your Agents may still change or add information once...