Popular Articles

  1. How to Install Issuetrak Using the Issuetrak Deployment Manager (IDM)

    Introduction This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy a ...
  2. Introduction to the Issuetrak Deployment Utility (IDU)

    The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...
  3. About Issue De-Escalations

    Issue De-escalations is a feature that allows escalated issues to be de-escalated.  This functionality is disabled by default and must be activated from the Features screen .  Every issue that has been escalated will have a link at the t...
  4. About Integrated Security

    Considerations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
  5. About the All Restrictions Screen

    The All Restrictions screen is a centralized location from which you can view and manage visibility restrictions in your Issuetrak site.
  6. Enable Support Access

    With Issuetrak 17.1, we have added a new function to provide access to your Issuetrak site to our Issuetrak Support teams. The new option to "Enable Support Access" enables an account that a Support team member can then use to log into your site. Yo...
  7. API - Swagger Overview

    Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation: The Swagger specification defines a set of files required to describe such an...
  8. About Solutions

    Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests. While your Agents may still change or add information once...
  9. Activating Identity Management Integration within Issuetrak

    When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module. Steps : Click the gear icon in the upper right >...
  10. Viewing the Incoming Email Log

    There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...