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Last Updated: 05/26/2026
in Getting Started Deployment This article details the steps specific to deploying Issuetrak in a high availability (HA) configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such...
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A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results.
Surveys can either be manually closed or will close automatically based on the Survey...
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Last Updated: 10/20/2026
in Using Issuetrak General Accessibility is a function of Universal Design , or the degree to which a product, device, service, or environment is available to as many people as possible. When applied to software, accessibility focuses on the right of people with disabiliti...
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Last Updated: 06/17/2025
in Getting Started General Introduction
Issuetrak is an incredibly configurable and flexible tool, allowing you to customize it to fit various business models. While configuring Issuetrak may initially appear challenging, we are here to guide you through every step of ...
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Last Updated: 06/17/2025
in Getting Started General Controlling visibility to an issue allows you to control who can view an issue in Issuetrak. Many implementations require the ability to control whether a user can see certain issues. We can do this by using a combination of entities (organizations ...
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Last Updated: 08/25/2026
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. This...
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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Last Updated: 05/31/2023
in Getting Started Pre-Deployment The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...
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Issuetrak 18.0 introduced AI Integration, which allows you to:
Configure your instance of Issuetrak to communicate with an AI provider
Select any model available to you by that provider
Use both the provider and model you selected w...
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Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory LDAP connection. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” permiss...