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Last Updated: 10/20/2025
in Getting Started General The Issue Forms feature in your Settings Lightbox allows you to customize the information displayed on different Issues Types, as well as the required fields that apply to those Issues Types.
There is a generic, system-generated Issuetrak ...
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Your system can automatically submit issues on a scheduled basis through Scheduled Issues . You may pre-define the Subject, Description, Issue Type / Subtype(s), Assigned To, Tasks, etc., and upload attachment files for any of these issues.
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Last Updated: 10/28/2025
in Using Issuetrak General The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set of preset views allowing you to see data through pre-selected column views. All of the views except the Open Issues view a...
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This section allows you to set system-wide parameters. You can leave these set to the Issuetrak defaults or adjust as needed at any time.
Be advised, this page requires SysAdmin permission to access and maintain, and will be unavailable if...
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Last Updated: 06/17/2025
in Using Issuetrak Best Practices Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. tas...
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Last Updated: 12/04/2025
in Using Issuetrak General The way the View Issue screen looks will vary from customer to customer, and even from one use scenario to the next. In this article we will show you the 'constants' of the View Issue screen, the way we've configured this screen to appear in our...
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Last Updated: 01/27/2026
in Using Issuetrak Best Practices Testing configuration changes before enabling them on a production Issuetrak site helps maintain system stability and a consistent user experience. This article is intended for System Administrators and provides guidance on testing new functionality...
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You can create custom links that appear on the left menu. There is no limit to the number of links created, and they may be direct links to any URL you wish.
Adding Custom Links
Steps:
Click the gear icon in the upper righ...
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Last Updated: 05/31/2023
in Getting Started Pre-Deployment The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...
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Last Updated: 06/17/2025
in Using Issuetrak General Custom Reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Custom Reports feature to create a custom summary report. It’s important to note that the...