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Last Updated: 12/30/2025
in Getting Started General The issue submission process in Issuetrak is crucial for collecting, organizing, and presenting information effectively. Proper configuration of this process ensures that your workflows run smoothly and can adapt to the changing needs of your organ...
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Last Updated: 06/24/2025
in Getting Started General Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Is...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
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Last Updated: 08/14/2024
in Getting Started General
If you are new to Issuetrak, the terms we use may be overwhelming. In some cases, the words we use may mean different things to different people. This document will give you a repository of the major terms used within Issuetrak. We’ll start with...
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Last Updated: 07/31/2025
in Getting Started General Task-Associated User Defined Fields (UDFs) in Issuetrak allow users to connect predefined Task Groups to specific list items in customizable fields. This automation streamlines workflows by automatically assigning tasks based on user selections, mak...
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Last Updated: 04/07/2026
in Getting Started Pre-DeploymentThis article illustrates how to set up a network share to be used for attachments. T
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Last Updated: 06/17/2025
in Trust Center General What is the GDPR?
The General Data Protection Regulation (GDPR) is a law that was passed by the European Union to go into effect on May 25, 2018. This law is intended to protect the rights of EU citizens (defined as natural persons ) to contro...
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Last Updated: 06/17/2025
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...
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Last Updated: 07/03/2025
in Getting Started DeploymentAll of the information about the latest version of Issuetrak in one place.