Popular Articles

  1. How to Activate Issuetrak

    When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased. Issuetrak has two methods for activation, which we can summarize below as: Auto...
  2. About Entities

    Entities in Issuetrak serve as unique identifiers for users and groups of users, allowing for efficient organization and management. What a user can see and do in Issuetrak are controlled by user permissions and what entities they are associated wit...
  3. How To Get the Most Out of Your Consultation

    Recommendations aimed at maximizing the value of consultation sessions with Issuetrak Product Engineers.
  4. Password Policy

    You can implement various password policies to help increase the security of your Issuetrak site. Behind the scenes, Issuetrak uses substantial protections to avoid the compromise of sensitive customer data. Different mechanisms are employed based o...
  5. About the Custom Record Table

    The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...
  6. Web and SQL Server Migration

    This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
  7. About Round Robin

    Round Robin is a feature that takes each issue assigned to a group and re-assigns it to one of the group's members.  Round Robin is implemented as an attribute that can be turned on for groups.    How does Round Robin work? Once Round Ro...
  8. How to Configure Active Directory Single Sign On

    This article only applies to the Active Directory connection type in Issuetrak, not to Active Directory Federation Services (AD FS) or Microsoft Entra ID. The IIS settings below are incompatible with AD FS and Microsoft Entra ID. This art...
  9. About Identity Management

    When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods. There are t...
  10. Scheduled Reports

    Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...