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Last Updated: 05/26/2026
in Getting Started Deployment This article details the steps specific to deploying Issuetrak in a high availability (HA) configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined.
Issuetrak API Authorization...
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Last Updated: 06/17/2025
in Using Issuetrak General If for any reason you are unable to remember your password or the password has expired, you can perform a Self-Help Password Reset to get an email with a link to set a new password for your Issuetrak account. Depending on how logins are handled with...
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Last Updated: 06/17/2025
in Getting Started General Introduction
Issuetrak is an incredibly configurable and flexible tool, allowing you to customize it to fit various business models. While configuring Issuetrak may initially appear challenging, we are here to guide you through every step of ...
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Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory LDAP connection. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” permiss...
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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Last Updated: 05/29/2026
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
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Last Updated: 06/18/2026
in Getting Started General The lifecycle of an issue varies depending on the usage, but there are also some similarities and best practices to follow. This guide aims to provide a structured understanding of the sequential steps involved in handling an issue within Issuetrak,...
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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.
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Last Updated: 05/31/2023
in Getting Started Pre-Deployment The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...