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Last Updated: 06/17/2025
in Using Issuetrak General Custom Reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Custom Reports feature to create a custom summary report. It’s important to note that the...
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Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results.
Activating Surveys
Activating the Surveys add-on is easy:
Sign into Issuetrak with a Sys Admin account. ...
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Last Updated: 09/23/2025
in Getting Started Pre-Deployment You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.
Where can I find the latest release notes?
You can find those right here .
I missed s...
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A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results.
Surveys can either be manually closed or will close automatically based on the Survey...
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Last Updated: 08/25/2025
in Getting Started Deployment Now that your site is deployed, you have the opportunity to do some post-deployment configuration of the site. All of the steps below are optional, and you will need to use your best judgement on whether following them will benefit you.
You can...
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Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests.
While your Agents may still change or add information once...
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This section allows you to set system-wide parameters. You can leave these set to the Issuetrak defaults or adjust as needed at any time.
Be advised, this page requires SysAdmin permission to access and maintain, and will be unavailable if...
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Last Updated: 05/31/2023
in Getting Started Pre-Deployment The Issuetrak Deployment Utility (IDU) is the command line utility for deploying Issuetrak. The IDU is an interactive deployment tool designed to provide maximum power and flexibility for the system administrator that needs fine control over how Iss...
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Last Updated: 06/24/2025
in Getting Started General Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Is...
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Last Updated: 07/25/2025
in Getting Started Pre-Deployment The Issuetrak Deployment Manager (IDM) is the graphical interface for deploying Issuetrak. The IDM provides a friendly wizard-style front-end, to help walk through the steps needed to deploy a new or change an existing Issuetrak installation.
T...