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Last Updated: 07/19/2024
in Using Issuetrak Best Practices When another group or department seeks to take advantage of the benefits you're experiencing with Issuetrak, deciding whether to integrate them into your existing site or create a separate one is crucial. Where do you begin?
Where to start?...
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Last Updated: 09/24/2024
in Using Issuetrak General Custom reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Report Writer to create a custom summary report. It’s important to note that the methods...
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Last Updated: 11/02/2021
in Getting Started Pre-Deployment You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.
Does Issuetrak have a product roadmap?
Yes! Have a look here for the latest glimpse into our...
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The Labor Hours field can be used to record, display, aggregate, and report upon the number of labor hours related to issues, projects, and tasks.
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Issuetrak includes a multitude of different options to customize the application to best fit your needs. This article will direct you to some of the more common labels and options that can be customized. But make no mistake: Issuetrak is able to be ...
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Last Updated: 03/10/2023
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Cause
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Last Updated: 10/21/2024
in Trust Center General Depending on your use of Issuetrak and your company’s security systems, you may need to allow connection exceptions to and from Issuetrak’s public infrastructure to ensure connectivity. Below you’ll find a list of public IP addresss for our services...
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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Last Updated: 06/01/2022
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Internet Explorer (for Issuetrak versions 12.9 or older) :
Go to Tools (Gear icon in the top...
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Last Updated: 06/10/2022
in Getting Started GeneralThis article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.