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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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Last Updated: 06/17/2025
in Getting Started GeneralThis article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.
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Last Updated: 06/17/2025
in Getting Started General Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated.
Moving forward, we no longer prov...
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This article explains the License screen within Issuetrak.
Your License determines how many Agents you have, which add-ons can be activated, whether your site is for Testing or Production, and when access to your site will expire.
Sit...
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Certain attachments, such as logo files or social media icons can appear repeatedly in your descriptions and notes, especially if included in the signatures of your users. You have the ability to identify the attachments that you may want to block f...
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There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...
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Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality:
Feature Name
Service or Task?
Automatic Asset Updates
Scheduled Task...
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This article will describe how you can create some simple zaps using Issuetrak and Zapier.
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Last Updated: 06/20/2025
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Internet Explorer (for Issuetrak versions 12.9 or older) :
Go to Tools (Gear icon in the top...
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This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.
Steps
If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would need to ...