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The following series of options in the Security section allow you to either enhance or reduce the security of your Issuetrak site. It is important to note that some of these enhancements may reduce the functionality of the browser, causing potential...
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If you brought in all of your users with the same End User template , you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be members of mor...
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Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results.
Activating Surveys
Activating the Surveys add-on is easy:
Sign into Issuetrak with a Sys Admin account. ...
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Last Updated: 11/13/2024
in Integrations and Add-Ons API The Issuetrak API is a RESTful API that uses the HTTP protocol as the primary transport infrastructure both to invoke an API operation and to transmit the response from an API operation back to the API consumer. As such, the API is platform-agnostic...
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Last Updated: 03/29/2022
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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Keywords are words or phrases that cause an email to not be processed. IEM will search each incoming email message for matches in the From Address and From Name , or the Subject line, depending on which the keyword specifies. Default Keywords h...
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Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality:
Feature Name
Service or Task?
Automatic Asset Updates
Scheduled Task...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
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Last Updated: 07/19/2024
in Using Issuetrak Best Practices When another group or department seeks to take advantage of the benefits you're experiencing with Issuetrak, deciding whether to integrate them into your existing site or create a separate one is crucial. Where do you begin?
Where to start?...