Popular Articles

  1. Viewing the Incoming Email Log

    There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...
  2. Interpreting Admin Auditing Logs

    Admin Auditing is a feature that was introduced in Issuetrak 11.1. When this feature is enabled, a new menu item called Admin Auditing appears in the Admin Auditing area for administrators beneath Tools . Navigating to this menu item enables an a...
  3. Issuetrak Software License Terms and Conditions

    This article contains the terms our on-premises customers agree to when they deploy Issuetrak.
  4. Cloud Vanity URL Overview

    An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead. For example: If your company’s name is “yoursite”, you might be...
  5. Web Accessibility Guidelines

    The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities. Accessibility is a function of Un...
  6. Log4J Vulnerability

    Issuetrak has become aware of a high-profile exploit being used in a widely-used logging application known as Log4J and Log4Shell.  We have reviewed our software dependencies, Cloud infrastructure, and internally-used applications and determined tha...
  7. Additional Benefits of Locations and Regions

    The ability to efficiently categorize and organize data is crucial for making informed business decisions. Among the variety of tools offered by Issuetrak, the Locations and Regions feature stands out as a versatile resource. ...
  8. Custom Links

    You can create custom links that appear on the left menu. There is no limit to the number of links created, and they may be direct links to any URL you wish.   Adding Custom Links Steps: Click the gear icon in the upper righ...
  9. Rolling back to AD from AD Federation Services

    This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS). The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...
  10. About Solutions

    Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests. While your Agents may still change or add information once...