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Last Updated: 05/01/2023
in Trust Center Terms of Service Download
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Last Updated: 09/25/2024
in Getting Started General Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated.
Moving forward, we no longer prov...
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Training geared towards introducing SSL certificates and their uses in relation to Issuetrak.
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This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS).
The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...
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This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.
Steps
If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would need to ...
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Last Updated: 11/04/2021
in Integrations and Add-Ons API Overview
For additional protection against breach of sensitive data, customers may wish to encrypt the database connection information contained within the Issuetrak API’s web.config file. For the encryption process, a tool provided by Micros...
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Last Updated: 07/18/2023
in Trust Center Terms of ServiceThis article contains the terms our on-premises customers agree to when they deploy Issuetrak.
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It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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Last Updated: 04/22/2025
in Getting Started General When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams...