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Release notes for the latest version of Issuetrak.
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Last Updated: 06/04/2025
in Getting Started Pre-DeploymentSystem requirements for the latest release of Issuetrak.
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Last Updated: 05/01/2023
in Trust Center Terms of ServiceThis is the landing page for the Terms of Service for all of our customers.
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Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date."
Entered Date
This is the “actual” d...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API
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Last Updated: 11/13/2024
in Getting Started
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Last Updated: 03/12/2025
in Integrations and Add-Ons
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Last Updated: 01/27/2025
in Using Issuetrak General With Single Sign-On (SSO)
If Issuetrak has been configured with SSO, you should not normally be prompted for login credentials. If you do receive a login prompt with an Issuetrak site using SSO, use your credentials for your Organization's id...
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Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...
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Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services:
Issuetrak never has the u...