Resources List

To help you become familiar with Issuetrak, we have provided you with a reading list of articles and resources to help you. The list below is broken down into sections so that you can focus your attention on articles that will benefit you as a User or an Agent in Issuetrak. We would suggest that you begin with the Term Dictionary to help you become familiar with terms that you will find used in the articles in this list.

Resources
Issuetrak Help Center
Traktips

On-Demand Webinar
Issuetrak - Term Dictionary

Resources - Training and Professional Services
Benefits of Issuetrak Training
Ways to Utilize Issuetrak Consulting

Worksheet - Jumpstart Configuration

User training videos
Video Tutorial - Navigation*
Video Tutorial - My Issues
Video Tutorial - Working with Issues

Video Tutorial - Submitting Issues
Video Tutorial - Searching Issues

Basic Features
About the Dashboard
Email Notifications
About Reports

About Users
About Groups
About Organizations

Advanced Features
About Automation
About the Dashboard
About Global Issues
About Tasks
Service Level Agreements
Custom Record Table- When to Use

Custom Record Table - Usage Notes
Users and Groups
Email Notifications
Email Tokens
About Report Writer

Advanced Features - Process and Workflow
About Tasks
How Issuetrak handles Workflow Management

Process - Employee Offboarding and Onboarding
Process - Change Management Workflow