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Last Updated: 06/17/2025
in Using Issuetrak Best Practices It is possible to embed videos within Knowledge Base (KB) articles and / or issues. Although the embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow the users to...
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This article goes over the prerequisites for using the Active Directory (AD) LDAP integration in Issuetrak.
Verifying AD information
Organizations within Issuetrak are generally used to represent companies and / or companies’ customers...
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Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...
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Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial manual import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak user with the “Can...
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Last Updated: 06/17/2025
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Utility (IDU) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy ...
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Last Updated: 06/17/2025
in Trust Center General Brief List of Necessary Ports
This section contains just a brief list of the bare minimum services necessary for Issuetrak to work:
HTTP (80) or HTTPS (443) ports from the web server, depending on how IIS bindings are configured
SQ...
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System Colors allow your site to be branded with one of several pre-defined color themes or a customized color theme of your own. You can also adjust color saturation and brightness within the Dashboard.
Organization-specific Site Colors can...
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This article will describe how you can create some simple zaps using Issuetrak and Zapier.
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Last Updated: 06/17/2025
in Getting Started General The ability to efficiently categorize and organize data is crucial for making informed business decisions. Among the variety of tools offered by Issuetrak, the Locations and Regions feature stands out as a versatile resource.
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There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows.
Optional Fields
Description
Issue and Search
Selecting these items w...