-
Last Updated: 06/17/2025
in Getting Started General When setting up and configuring an Issuetrak site, the first thing to do is define the foundations of the site. Foundational elements are the basic entities and issue elements that provide structure. The interaction between these foundational compon...
-
Last Updated: 06/17/2025
in Using Issuetrak General Custom Reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Custom Reports feature to create a custom summary report. It’s important to note that the...
-
The My Notifications screen allows you to see what issue notifications have been sent to you from your Issuetrak site. You can get to this screen by clicking your profile name in the far upper right of Issuetrak and then clicking on My Notificati...
-
Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests.
While your Agents may still change or add information once...
-
Last Updated: 06/17/2025
in Integrations and Add-Ons API Overview
For additional protection against breach of sensitive data, customers may wish to encrypt the database connection information contained within the Issuetrak API’s web.config file. For the encryption process, a tool provided by Micros...
-
Last Updated: 06/17/2025
in Using Issuetrak General The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set of preset views allowing you to see data through pre-selected column views. All of the views except the Open Issues view a...
-
Training geared towards introducing SSL certificates and their uses in relation to Issuetrak.
-
Certain attachments, such as logo files or social media icons can appear repeatedly in your descriptions and notes, especially if included in the signatures of your users. You have the ability to identify the attachments that you may want to block f...
-
A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results.
Surveys can either be manually closed or will close automatically based on the Survey...
-
Configuration Items is a three-field dropdown value list initially designed to track assets before the development of the Asset Management Module . It may be utilized as a dropdown field on the issue with two reportable connected values if needed...