Staged Release Notes

Private Attachments

We've added the ability to make attachments private. And it even comes with its own Agent permission! This new functionality is applicable to:

• Issues
• Issue Templates
• Scheduled Issues
• Quick Notes

Additionally, the "drag-and-drop" area for attachments now has two distinct Public and Private areas, visible to Agents with the "Can view and add private attachments" (this needs to be added to the glossary) permission.

The Attachments screen that was available for each issue (if Attachments were enabled) has been removed and replaced with a new Attachments lightbox with drag-and-drop functionality.

Unauthenticated Links

Instead of sending attachments out as notifications, or via email issue, Issuetrak will provide administrators with the configurable option in a dropdown to determine how outgoing emails should behave:

• Include links to the attachments that don't require authentication to view
• Include links that require authentication to view
• Don't send links at all

Additional settings for this feature are also present:

• Allow link mode selection on Email Issue - This setting determines how "Email Issue" should handle links:
  • Disabled - Don't send links at all.
  • Enabled for only Agent users - Only Agents will have the option to email links.
  • Enabled for all users - All users have the option to email links.

Retention Period

Outgoing email has seen the addition of a retention period setting for the outgoing email log, which can be set to a value of between 1 and 180 days.

Launch Guide

(This entry might not make it into the final draft) - New evaluation and demo sites hosted in our Cloud will offer a helping hand to new users when they sign in. By default, each user will see this launch guide every time they sign in, until they toggle it off.

Redesigned and Streamlined

We've been steadily chipping away at our staged refresh of the UI in various areas of the product. We've got a few more victims features that have seen updates with 17.0. Let's see what we have here:

New Fonts - We've introduced new, easier-to-read, bold fonts in the redesigned Settings Lightbox, Left Menu, and Right Menu.

Settings Lightbox - This area has given up a bunch of settings to the Left Menu, and everything is a bit better dialed-in for ease of navigation and readability.

Left Menu - New and larger icons, sub-menus, and a bunch of rarely-used links have been removed entirely, only to be re-populated with a bunch of settings we robbed from the Settings Lightbox!

Click here to expand a sneak peek of the menu items that will be present on the Left Menu (subject to licensing and configuration in your particular site): *THIS STUFF WILL BE IN A COLLAPSIBLE, OR THIS SECTION WILL LIKELY BE REMOVED ALTOGETHER*

• Home
• Bookmarks
• Issues
  • Dashboard
  • Issue Hub
  • Search issues
  • Unassigned Issues
• Reporting
  • Custom Report
  • Saved Searches
  • Scheduled Reports
  • Summary Reports
• Knowledge Bae
• Projects
• Events
• Entities
  • Departments
  • Groups
  • Locations
  • Organizations
  • Users (List)
  • Users (Search)
  • Users (Summary)
• Automation
  • Auto Assignments
  • Substatus Rules
  • Workflows
• Asset Management
  • Asset Audits
  • Asset Reports
  • Asset Tables
  • Assets
  • Auditing Tools
  • Scan Barcode
  • Scan PC
  • Search
  • Settings
  • Software Purchases
• Surveys
• Billing
• Custom Links

Right Menu - Larger fonts, enhanced collapse behavior, and visual cues that highlight the currently-active section in the context of the page you are currently viewing in the product.

Projects and Billing - These have been modernized in line with previously-updated areas like Asset Management and the Knowledge Base, for ease of navigation. (Mention cards and better visual hierarchy, etc in this verbiage)

Calendar Events - The Calendar has been renamed to "Events", and the user experience is overall improved. The Events screen has seen its "Filter Events" content moved into a lightbox that will appear when you click on "Filter". This reduces clutter on the screen, allowing you to see just the content you want by default.

Standard Prefill

New site deployments that have selected the "Standard" prefill will no longer see the helpful text and hints all over every screen. We've removed that content in favor of the more low-key approach of prefilling various configuration settings, entities, issue templates, and other areas to simulate a fully-configured site.

You'll still get a sense of what a preconfigured Issuetrak site looks like with dummy data, but without the clutter of helpful hints and graphics everywhere in the product!

Microsoft Azure AD Entra ID

Microsoft has re-branded "Azure AD" to "Microsoft Entra ID", and so we have mirrored this change in Issuetrak's Identity Management options and other references to Azure AD in 17.0.