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This article provides steps for migrating a site with AD / LDAP-authenticated users to AD Federation Services. If you don't have AD configured but would like to configure AD FS, please see this article .
At a high level, the following things...
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Last Updated: 06/17/2025
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Cause
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Last Updated: 06/17/2025
in Getting Started GeneralThis article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.
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This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS).
The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...
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All system-level defaults and configuration options are maintained within the System submenu within the Settings Lightbox.
Only users with Sys Admin permissions can view and manage all system-level options. However, users with Can acces...
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This article goes over the prerequisites for using the Active Directory (AD) LDAP integration in Issuetrak.
Verifying AD information
Organizations within Issuetrak are generally used to represent companies and / or companies’ customers...
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If you brought in all of your users with the same End User template , you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be members of mor...
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Last Updated: 08/31/2023
in Trust Center Terms of Service Download
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This article provides steps for completely migrating Issuetrak from one SQL server to another.
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.