Popular Articles

  1. About Priorities

    Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Iss...
  2. About Issue Templates

    Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
  3. Keywords

    Keywords are words or phrases that cause an email to not be processed. IEM will search each incoming email message for matches in the From Address and  From Name , or the Subject line, depending on which the keyword specifies. Default Keywords h...
  4. Exclude Text

    You have the option to exclude certain text from email processing. When a block of text is marked for exclusion, IEM scans the message body and removes it from the issue’s description or note if found. This allows you to put in confidentiality or di...
  5. About Issue Auditing

    Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.   Activating Issue A...
  6. About Embedded Images

    Your users can Embed Images — such as screenshots, pictures, or other graphics files — directly into issues and Knowledge Base (KB) articles within your site. Full functionality relies on activation of your site’s Rich Text being activated by...
  7. About Optional Fields

    There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows. Optional Fields  Description Issue and Search Selecting these items w...
  8. Interpreting Admin Auditing Logs

    Admin Auditing is a feature that was introduced in Issuetrak 11.1. When this feature is enabled, a new menu item called Admin Auditing appears in the Admin Auditing area for administrators beneath Tools . Navigating to this menu item enables an a...
  9. Issuetrak Cloud-Based Application Agreement

    This article contains the terms our Cloud customers agree to when they begin using our service.
  10. Data Processing Addendum

    Download ...