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Created On: 02/07/2020
in Trust Center General What is the CCPA?
The California Consumer Privacy Act of 2018 (CCPA) is a new law that was enacted by the State of California in 2018 to provide California consumers with new rights related to their personal information. The CCPA took effect on...
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Issue De-escalations is a feature that allows escalated issues to be de-escalated. This functionality is disabled by default and must be activated from the Features screen .
Every issue that has been escalated will have a link at the t...
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It is possible to have Issuetrak Chat send visitors a transcript of their chat with the Agent. In order to enable the ability to request a chat transcript:
Steps
From the Admin dashboard, click on Settings > Options .
Scroll dow...
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This article provides steps for completely migrating Issuetrak from one SQL server to another.
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This article provides steps for completely migrating Issuetrak from one Web server to another.
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
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Created On: 08/02/2019
in Integrations and Add-Ons API The following steps can be used to help provide more feedback when encountering API problems such as "Authorization Failure" on API procedures or within the Swagger UI. Your site must be on a minimum version of Issuetrak 11.4.1 in order for these st...
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This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
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It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...