New Articles

  1. About Dark Mode

    Why Dark Mode? Many people prefer using dark mode in applications because they feel it’s easier on their eyes. While there is no definitive evidence to support that using dark mode is healthier for you, you may personally find that using ...
  2. How to Automate with Business Rules

    Issuetrak has several types of business rules that allow you to automatically update issues in various ways to keep their progress moving forward. In this article, we will discuss examples of how you can utilize combinations of business rules that w...
  3. About Identity Management

    When using and Issuetrak, system administrators can choose how to authenticate their users based on multiple criteria and needs of their organization. To facilitate this Issuetrak offers four different methods to authenticate users and allow for use...
  4. How to reset a locked user account

    If a user inputs an incorrect password too many times, or has forgotten their password and has subsequently locked their user account, a password reset will be required in order to allow the user to log into Issuetrak again. As there are multip...
  5. About Bookmarks

    Bookmarks are a feature in Issuetrak that allows you to save and revisit almost any page in the product (subject to visibility restrictions and your permissions ) with a single click.  Adding Bookmarks You can add the curren...
  6. Entered Date vs Submitted Date

    Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date." Entered ...
  7. Issue Submission Methods

    Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found: Via the Report Writer in the Issues Dataset On the View Issue or Edit Issue screens, if the Custom Screen in...
  8. Troubleshooting the Active Directory Module

    This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.   Steps If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would nee...
  9. HTML Enhancement Options

    When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users.  Whether this is the login screen having additional text or ima...
  10. Closing Surveys

    A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results. Surveys can either be manually closed or will close automatically based on the Survey...