-
If your Issuetrak site is using AI integration, you might want to track usage of it, as AI token usage often comes with a cost from your AI provider.
You can do so by clicking the gear icon in the top right to open the Settings lightbox, th...
-
Beginning with release 18.0, Issuetrak offers AI article summarization. When enabled, this feature allows agents in your site to click a "Summarize" button to have a brief summary of the issue they're viewing appear in a text box at the top of the...
-
Issuetrak 18.0 introduced AI Integration, which allows you to:
Configure your instance of Issuetrak to communicate with an AI provider
Select any model available to you by that provider
Use both the provider and model you selected w...
-
This guide provides administrators with the necessary steps to manage users who are no longer needed within Issuetrak.
Whether a user has left the company and you need to prevent issues from being assigned to them, or you simply want to clean u...
-
Created On: 04/22/2026
in Trust Center General Public-facing sites are exposed to DoS attacks. If your Issuetrak site is public-facing, then you might want to mitigate the potential impact of such attacks by implementing rate limiting.
Issuetrak's deployment tools support deploying a site ...
-
Overview
Issuetrak 17.6 introduced support for high availability (HA) environments. This page provides the requirements for deploying Issuetrak in an HA environment. Please note that these requirements are in addition to the other requirements...
-
Issuetrak 17.6 introduced support for deployments in the Azure hosting environment. The requirements and peculiarities specific to deploying Issuetrak in an Azure hosting environment are provided here. Please note that these requirements are in add...
-
Created On: 03/24/2026
in Getting Started Deployment This article details the steps specific to deploying Issuetrak in a high availability (HA) configuration using Issuetrak 17.6 and above.
Issuetrak releases version updates, enhancements, and new features periodically. Routine maintenance, such...
-
This guide provides administrators with the necessary steps to add and manage users within Issuetrak.
1. User Definition
In Issuetrak, a 'user' is any individual who requires permissions, data visibility, or a means of interacting wi...
-
Testing configuration changes before enabling them on a production Issuetrak site helps maintain system stability and a consistent user experience. This article is intended for System Administrators and provides guidance on testing new functionality...