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With Issuetrak 17.1, we have added a new function to provide access to your Issuetrak site to our Issuetrak Support teams. The new option to "Enable Support Access" enables an account that a Support team member can then use to log into your site. Yo...
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When you generate a client secret as a part of an app registration for Office 365 or Microsoft Entra ID, at some point that secret will expire and need to be renewed.
Generating a New Client Secret
Navigate to portal.azure.c...
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Issuetrak provides the ability to work with various types of barcodes for asset management. Issuetrak can create a barcode for each asset based on the asset's barcode field and the default barcode type you have configured on the Features screen....
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Created On: 05/31/2024
in Getting Started General Most of the browsers supported by Issuetrak provide the means to "install" websites as web apps on your desktop. Naturally, this isn't the same as deploying Issuetrak in your environment - it is merely a tool for quickly accessing your site in a...
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Issues in Issuetrak can be assigned to agents or agent groups using various methods, both manual and automated. Assignments can occur either upon submission or later during the issue's lifecycle. This guide outlines the different assignment meth...
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Created On: 05/02/2024
in Integrations and Add-Ons
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Created On: 05/01/2024
in Administering Issuetrak
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Created On: 04/29/2024
in Administering Issuetrak
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Created On: 04/19/2024
in Administering Issuetrak
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Projects are a great way to group related issues together and monitor their progress. This article will discuss the various uses and best practices of the project feature in Issuetrak.
Project Features
Here are the many features of proj...