Groups

Articles

About Groups
Information Multiple users that all need to interact with your Issuetrak system in the same way can be defined as a Group . Groups allow you to establish and control role-based Permissions collectively without manually granting indivi...
Group Permissions
Information Users can inherit all of their permissions through group membership(s). Or, inherit additional permissions to those already applied through a template or selected in their user records. As users are added to a group, their inhe...
Group Restrictions
Information You may allow members of certain groups (or organizations) to view and select additional values not available to other users through Group Restrictions. This includes: KB Articles KB Categories Issue Types Issue...
Maintaining Groups
Information For a group to work, it must contain at least one user. Users can only be added to a group from the Edit Group screen. Groups can be added and edited by any user with the Sys Admin parameter or Can access and maintain A...
User Groups
Information You may define role-based permission sets needed by more than one user, but not all users, through Groups. Existing users can then be added to any group that has permission sets they need by editing the User’s profile and go...