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Last Updated: 06/17/2025
in Trust Center General In any given application, there are multiple levels, methods, and implementations of security. Issuetrak is no different. From web traffic to connection strings to user credentials, there are different security mechanisms at work in different areas ...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API
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The Billing Module transforms issue tracking into a powerful tool that allows you to add detailed charges to issues, including products, services, labor, and more. You can then generate invoices, create work orders, or export the data to your accoun...
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Issuetrak provides the ability to work with various types of barcodes for asset management. Issuetrak can create a barcode for each asset based on the asset's barcode field and the default barcode type you have configured on the Features screen....
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Issuetrak has several types of automation that allow you to automatically update issues in various ways to keep their progress moving forward. In this article, we will discuss examples of how you can utilize combinations of automation that will wo...
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There are scenarios where it is advantageous to have a user with limited administrative capabilities in Issuetrak, without needing to take up an agent license to do so. Beginning with Issuetrak 11.2, it is possible to give permission to an end-user ...
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You can have the system automatically assign issues immediately upon submission to certain users or groups through Auto Assignments .
Please note that a group must have active members and have the permission Can be assigned issues i...
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Severities organize (SLA and optionally non-SLA) issues into categories based on their impact on the user or overall user base. These categories can have generic (e.g. Severity 1, Severity 2, Severity 3) or fairly descriptive (e.g. Major, Moderate...
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Everything a user can do within the system is determined by permissions and their End User / Agent designation. User Templates are a predefined set of menu options and End User permissions that the system uses to create new user records.
The ...
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Asset Management is a convenient way to store and manage asset items. With minimal setup and configuration, this valuable tool gives you the power to track and maintain asset items quickly and easily. Asset Management may be used to store informatio...