The System Menu

Articles

About the System Menu
Information All system-level defaults and configuration options are maintained within the System  menu. The submenu options include: Hours of Operation License Key System Colors System Settings O...
Hours of Operation
Information Hours of Operation are the days and times your operation opens and closes during the week (e.g. Monday-Friday/9am-5pm, 24 hours) and any specific dates it closes during the year (e.g. holidays). The system uses these times an...
License Key
Information Your License Key determines what license tier and model have been purchased when access to your site will expire, how many Agents you have, and which Add-On Modules can be activated. However, you may extend expiration dates, u...
System Colors
Information System Colors allow your site to be branded with one of several pre-defined Color Themes or a customized Color Theme of your own. You can also adjust color saturation and brightness within the Dashboard . For example, every I...
Changing the System Default Screen
Steps 1 Go to Administration > System > System Settings > Features . 2 Scroll down to the Custom Screens section. 3 Select the Custom Screen you want to use as the System Default Screen. ...
View Issue Change Log
Information Only users with Sys Admin or Can access and maintain Administration functions permissions can search or archive the Issue Audits within the Administration menu. Any agent that can view the issue can access the Issu...