Outgoing Email

Articles

Email Settings
Information To activate your system's outgoing email capabilities, including system-generated email notifications and user-initiated messages from the email issue and email article links: 1 Go to Administration > Syst...
Default Issue Distributions
Steps 1 Go to Administration > Email Notification > Issues > Default Distribution. 2 Select edit next to the distribution role you want to change. 3 Make your changes in the ...
Email Notifications
Information You can tell the system to automatically send issue alerts and updates through a number of Email Notification  configuration options. Outgoing Email must be enabled and configured properly in order for Email Notificati...
Email Masking
Information Email responses can be configured to come from multiple email addresses if desired. Custom email return or from address and name can be added to Organization records. If an Organization has values in the From/ReplyTo Email ...
Outgoing Email in the Issuetrak Cloud
Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s): Use Issuetrak's mail service with a Myissuetrak.com sender domain . Email...
Viewing the Email Log
Information A list of all email messages sent by the system within the last seven days is available from Administration > System > System Settings > Email Settings > View Email Log . From here, you may select a Search...