Outgoing Email

Articles

Email Settings
Information To activate your system's outgoing email capabilities, including system-generated email notifications and user-initiated messages from the email issue and email article links: 1 Go to Administration > Syst...
Customizing Notification Messages
Steps 1 Go to Administration > Email Notification > Custom Messages . 2 Select the event message you want to change. The current Subject and Message content for this event will then be displayed. ...
Default Issue Distributions
Steps 1 Go to Administration > Email Notification > Issues > Default Distribution. 2 Select edit next to the distribution role you want to change. 3 Make your changes in the ...
Email Notifications
Information You can tell the system to automatically send issue alerts and updates through a number of Email Notification configuration options. The Default Distribution settings let you control system-wide notifications based ...
Email Masking
Information Email responses can be configured to come from multiple email addresses if desired. Custom email return or from address and name can be added to Organization records. If an Organization has values in the From/ReplyTo Email ...
Issue-Based Distributions
Steps 1 Open the issue record in View or Edit mode. 2 Select the View/Maintain Distribution List link. This will open the Notification List screen. The current Default and value-based Distributions that apply to th...
Value-Based Distributions
Steps 1 Open the item’s record (e.g. Issue Type, Organization, Location, Priority, Project) in View or Edit mode. 2 Select the View/Maintain Distribution List link. This will open the Notification List screen...
Viewing the Email Log
Information A list of all email messages sent by the system within the last seven days is available from Administration > System > System Settings > Email Settings > View Email Log . From here, you may select a Search...