To activate your system's outgoing email capabilities, including system-generated email notifications and user-initiated messages from the email issue and email article links:
Go to Administration &g...
Email notifications are automatically generated based on events that occur within an issue. When an event occurs, emails are sent to users based on the role they hold on the issue. This document goes over those notifications and how they can be modi...
Outgoing Email in the Issuetrak Cloud
Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s):
Use Issuetrak's mail service with a Myissuetrak.com sender domain .
Sending Email Notifications via SMS
Every cell phone carrier (such as Verizon, T-Mobile, etc.) has a special email address set up so that their subscribers can receive text messages sent as emails. Since Issuetrak sends out emails, this means Issuetrak can send text m...