Escalation Rules

Articles

About Escalation Rules
Information Your system can automatically escalate and take action in issues that remain open or idle for too long through Escalation Rules . Escalation Rules help ensure Assignees and Submitters never neglect or abandon their issues, especia...
About Issue De-Escalations
Information Issue De-escalations is a feature that allows escalated issues to be de-escalated.  This functionality is disabled by default and must be activated from the Features screen .  Every issue that has been escalate...