Causes

Articles

About Causes
Information Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of parti...
Activating Causes
Steps Only users with   Sys Admin   permissions can activate Causes within your system. 1 Go to Administration > System > System Settings > Optional Fields . 2 Select   Causes. &...
Deleting Causes
Information 1 Go to Administration > Causes . 2 Click   del   next to the Cause you are deleting. 3 Click OK when prompted to confirm. The message   Cause successfully delete...
Editing Causes
Steps 1 Go to Administration > Causes . 2 Click “edit” next to the Cause you are modifying. 3 Make your changes in the   Edit Cause   screen that opens. 4 Click...
Adding Causes
Steps Only users with   Sys Admin   or   Can access and maintain Administration functions   permissions can add, edit or delete Causes within your system. 1 Go to Administration > Causes >...