Auto Assignments

Articles

About Auto Assignment Rules
Information You can have the system automatically assign issues immediately upon submission to certain users or groups through “Auto Assignments.” (Please note that a Group must have active members in order to show up in ‘Assi...
Adding Business Rule Auto Assignments
Adding Auto Assignments 1 Go to Administration > Business Rules > Auto Assignments > List All > Add. 2 Select the relevant criteria for this auto assignment. 3 Click on the magnifying gl...
Editing Business Rules Auto Assignments
Information 1 Go to Administration > Business Rules > Auto Assignments > List All. 2 Click “edit” next to the Auto Assignment you are modifying. 3 Make your changes in ...
Deleting Business Rules Auto Assignments
Steps 1 Go to Administration > Business Rules > Auto Assignments > List All. 2 Click del  next to the Auto Assignment you are deleting. 3 Click OK when prompted to confirm. ...
Managing Business Rules Auto Assignment Precedence
Steps 1 Go to Administration > Business Rules > Auto Assignments > Precedence. 2 Define—in descending order—which field determines the proper Auto Assignment when issues simultaneously qualify ...