Sending Email Notifications via SMS

Information

Every cell phone carrier (such as Verizon, T-Mobile, etc.) has a special email address set up so that their subscribers can receive text messages sent as emails. Since Issuetrak sends out emails, this means Issuetrak can send text messages.

For example, if you use Verizon, and your cell phone number is 757-555-1212, then anyone can send you a text message by emailing 7575551212@vtext.com. If your carrier was T-Mobile, it would be 7575551212@tmomail.net.

Here is a site that lists all of the cell phone carrier email domains.  It is necessary to scroll down to get to the carrier info.

Steps

Once you have the email address for the mobile device you can use the steps below to add the address to the user record in Issuetrak, as well as enable Mobile notifications as needed.

Adding the mobile address to the user record
  1. Go to Administration > Users.
  2. Search for the user you need to add the address to.
  3. Click Edit when viewing that user record.
  4. Enter the email address for the mobile device in the Mobile/SMS Email field.
  5. Click Update.

Enabling Mobile notifications
  1. Go to Administration > Email Notifications.
    1. If you want to set mobile notifications for Issues, click Issues, then Default Distribution on the left.
    2. If you want to set mobile notifications for Tasks, click Tasks, then Default Distribution on the left.
  2. Click edit next to the Role that you need to modify.
  3. Check Mobile for each of the events the user should receive mobile/SMS notifications for.
  4. Click Update.