Configuring TrakPC/TrakMac/ScanPC for Single Sign-On

Information

TrakPC/TrakMac/ScanPC requires that your Issuetrak Web server is configured to allow anonymous authentication in order for audit information to be POSTed to the site.  If your Issuetrak site is configured to use AD SSO, then it will not allow anonymous authentication, thus preventing audits from being POSTed.  This article describes how to enable anonymous authentication on a single ASP page to allow TrakPC to POST audit information without allowing the rest of the site to be accessible via anonymous authentication.

Steps

From your Issuetrak Web server:

  1. Open IIS Manager and locate your current Issuetrak site.
  2. Right-click on your Issuetrak site and select Switch to Content View.
  3. You should see a list of all files and folders on your Web directory.
  4. Locate the Inv_TrakPC_URLSubmit.asp file.
  5. Right-click the file and choose Switch to Features View

You should now be viewing the Web server settings for only this file.  You can verify this by looking at the header near the top of the Features view.  The header should read "Inv_TrakPC_URLSubmit.asp Home". 

  1. Find and double-click the Authentication setting. 
  2. Enable Anonymous Authentication.
  3. Disable Windows Authentication.
  4. Select your Issuetrak site along the lefthand side and verify that it still has Windows Authentication enabled. 
  5. Follow steps 2 through 6 again and verify that "Inv_TrakPC_URLSubmit.asp" still has Anonymous Authentication enabled.

ScanPC

If you're using ScanPC, then it is necessary to verify that the site's Application URL is correct.  Audits won't POST to the site if it is incorrect.

  1. Sign into your Issuetrak site as a SysAdmin. 
  2. Navigate to Administration --> System Settings.
  3. Verify that the Application URL is correct.

Post-Configuration Testing

You should verify that audits will POST to the site after completing the steps above. 

ScanPC (if enabled)
  1. Navigate to your Issuetrak site.
  2. Download and run ScanPC.
  3. Verify that the audit was successfully added to Issuetrak.
TrakPC/TrakMac
  1. If you have a TrakPC or TrakMac login script or batch file, locate it and manually execute it from the machine that you want to audit. 
  2. Verify that the audit was successfully added to Issuetrak.