If you have the AD Office field filled out, Issuetrak will make a direct match to the Location ID. If not, you’ll need to set up Group/OU mapping to your Issuetrak locations.
Scroll to the ‘Determining Location’ section of the Active Directory Server Information screen.
Enter an appropriate Group/OU in the field provided for “Active Directory Group/OU.”
Click the magnifying glass in the “Issuetrak Location” field to select the location to map to.
Click add.
(Optional) If you have additional locations that you need to include, repeat to map Group/OU on this server to its corresponding location.
The message “Record updated successfully" will appear when the mapping has been saved.
Issuetrak 9.9+
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