AD - Setting up additional attributes (Optional)

You have the ability to map up to three Additional AD attributes to pull over into your Issuetrak user records. In order to do this, you would need to activate the User level user-defined text fields to store these values. During configuration, these fields will be mapped to their corresponding Additional AD attributes. 

Creating User Defined Text Fields

Steps:

1. Click the gear icon in the upper right >  click on User Defined Fields beneath System. 
2. On the right context menu cclick on User beneath User Defined Fields.
3. Select Field 1 in the Text Fields section.
4. Enter a label for this attribute in the field provided.
5. Repeat to map a 2nd or 3rd field.
6. Click Update to save the new fields.

A confirmation message will appear when this process is complete.

Mapping Additional Attributes

Steps:

1. Click the gear icon in the upper right > click on Active Directory beneath Identity Management section. 
2. On the right context menu click on Map Add'l Attributes beneath Active Directory section.
3. Each user-defined text field you created for user records will appear with your defined label and a drop-down next to it.
4. Select Include Extended Attributes at the top of the field list. (Only the most popular attributes are listed by default. This will ensure all available AD attributes appear in the drop-down lists.)
5. Click the drop-down next to the user-defined field value.
6. Select the AD attribute this particular field should be mapped to from the list.
7. Repeat steps 3 and 4 for each additional attribute to be mapped.
8. Click Update to save these mappings.

A confirmation message will appear when this process is complete.