AD - Setting up additional attributes (Optional)

Information

You have the ability to map up to three Additional AD attributes to pull over into your Issuetrak user records. In order to do this, you would need to activate the User level user-defined text fields to store these values. During configuration, these fields will be mapped to their corresponding Additional AD attributes. 

Creating User Defined Text Fields

Steps:

1. Navigate to Administration > System > System Settings > User Defined > User Fields.
2. Select Field 1 in the Text Fields section of the User Defined Fields – User Record screen.
3. Enter a label for this attribute in the field provided.
4. Repeat to map a 2nd or 3rd field.
5. Click Update to save the new fields.

A confirmation message will appear when this process is complete.

Mapping Add’l Attributes

Steps:

1. Navigate to Administration > Active Directory > Map Add’l Attributes. Each user-defined text field you created for user records will appear with your defined label and a drop-down next to it.
2. Select Include Extended Attributes at the top of the field list. (Only the most popular attributes are listed by default. This will ensure all available AD attributes appear in the drop-down lists.)
3. Click the drop-down next to the user-defined field value.

4. Select the AD attribute this particular field should be mapped to from the list.
5. Repeat steps 3 and 4 for each additional attribute to be mapped.
6. Click Update to save these mappings.

A confirmation message will appear when this process is complete.