In order for Organization, Department and Location values to be mapped/matched to AD values, those entities must be created in Issuetrak first. This can only be performed by someone with the “Can access and maintain Administration functions” permission or the “Sys Admin” parameter.
The message “Organization successfully added” will appear when the record has been saved. Repeat these steps for each entity which should be represented as an organization within Issuetrak.
Issuetrak Departments are generally used to represent functional units within a particular organization. Locations normally represent a geographic distinction. These features are optional but must be activated before values can be created for use with AD. To activate Departments and/or Locations:
The message “Parameters successfully updated” will appear when the settings have been updated.
Once Departments and Locations are activated, the values will need to be populated. Please note that there are default values already populated. You can edit or delete these if they are not relevant for your application. To populate Departments:
To populate Locations:
Should you need assistance with this task or need to better understand the entities within Issuetrak and how they would work within your environment, please contact our Support Team at 757-213-1351, support@Issuetrak.com or https://support.Issuetrak.com.