Adding Out of Office Events

Steps

Only users with Calendar AND Sys Admin, Can access and maintain Administration functions OR Can Assign issues permissions can view, add, edit or delete Out of Office Events.

1

Go to Home Menu > Calendar > Out of Office.

2

Select the user that will be unavailable (off-site, on vacation, etc.).

Only users with Can be assigned issues can have designated Out of Office Events.

3

Define through which dates and times this user will be unavailable.

4

(Optional) Select the user or group that is to be re-assigned all issues or Next Actions which are auto-assigned to this user through any Auto Assignments, Quick Picks, Recurring Issues or Escalation Rules during that time period.

5

(Optional) Select the user or group that is to be sent this user’s Email Notifications during that time period.

6

Update/Enter a brief name (text) to display for this new Out of Office Event.

7

Update/Enter a description.

8

Click Save.

The message User availability added successfully will display when the save is complete.


Applies To:

Issuetrak 9.9+