Promoting Issues

Steps

1

From the View Issue screen of the issue you are promoting, click Promote to Global in the Issue Detail sub-menu options to the left.

2

Define which users can see and access this Global Issue from their My Issues screen and any available reporting mechanisms on the screen that opens when promoting the issue.

3

(Optional) If related issues have already been submitted, locate those issues by selecting the Search for Issues to Link option. When selected, an issue list with search options will appear to help you locate and select the issues you wish to link.

4

Click Link Selected Issues to process your selections.

The message Global Issue was successfully updated will display and Global Issue Options will also appear in this issue’s Issue Detail sub-menu options when the save is complete. Using this option, you may link and unlink issues, change user viewing permissions or demote the issue at any time.


Applies To:

Issuetrak 9.9+