Complete or Respond to a Task in an Issue

Information

Tasks can be either completed or responded to on any of the below screens:

  • Submit Issue
  • View Issue
  • Edit Issue
  • Close Issue

Steps:

  1. Open one of the above screens for the issue containing the Task.
  2. Scroll down to the Task Manager section.
  3. Click the appropriate option in the Completed column for the Task.
    • If the Task was configured to track only when it was completed, you would click on task complete?
    • If the Task was configured to require a response, you would click on Yes, No, or N/A.

The task complete? or Yes, No, N/A links will only appear when a Task has a Dependency Order of None or all Tasks with lower Dependency Orders have been completed.

If Activate Popup Time Entry was selected when enabling Tasks in Administration > System > System Settings > Optional Fields, a popup window will appear for entering Labor Hours, appropriate Service Contract and associated Labor Notes.

If Activate Secure Task Completion was selected when enabling Tasks in Administration > System > System Settings > Optional Fields, you will be prompted to enter your password when completing or responding to Tasks.