Activating Substatuses

Steps

Only users with Sys Admin permissions can activate Substatuses within your system.

1

Go to Administration > System > System Settings > Optional Fields.

2

Select Issue Substatus.

3

Click Update.

The message Parameters successfully updated will display and the Substatus menu option will be displayed in the Administration menu when this process is complete.

Activating Substatus Notifications
Only users with Sys Admin permissions can activate Substatus notifications within your system.

Substatus Change Notifications are sent to members of an issue’s On Note Email Distribution List. However, these changes are recorded in the issue’s Substatus history and are not added as actual Notes. In most situations, we do not recommend activating this notification because of the volume of email created and potential of duplicate emails.

1

Go to Administration > System > System Settings > Email Settings.

2

Select Send Email on Substatus Change.

3

Click Update.

A confirmation message will appear when this process is complete.


Applies To:

Issuetrak 9.9+