Adding Solutions

Steps

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Solutions within your system.

1

Go to Administration > Solutions > Add.

2

Enter an ID that helps permitted users determine when to select this Solution on an issue. (This ID is for selection purposes only and will not be displayed once the issue is closed.)

3

Enter the text to be posted on an issue when users select this Solution.

4

(Optional) Define the Display Order (e.g. 3 = third place) for this Solution within related lists and drop-downs.

5

Click Save.

addingsolutions1.png

The message Solution was successfully added will display when the save is complete.


Applies To:

Issuetrak 9.9+