Editing Service Levels

Steps

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Service Levels within your system.

1

Go to Administration > SLAs > Service Levels.

2

Click edit next to the Service Level you are modifying.

3

Make your changes in the Edit Service Level screen that opens.

4

Click Update.

The message Service Level successfully updated will display when the update is complete.