Editing Severities

Information

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Severities within your system.


Steps

1

Go to Administration > SLAs > Severities.

2

Click “edit” next to the Severity you are modifying.

3

Make your changes in the Edit Severity screen that opens.

4

Click Update.

The message Severity successfully updated will display when the update is complete.