- Go to Administration > SLAs > Agreements > List All > Add.
- Select the Client Type and name.
- Select the Service Level for this Agreement.
- Select the Default Severity for this client’s issues. (This value will only be used when the issue submitter cannot or does not specifically select one).
- Use the calendar search to define the Start Date and End Date of the Agreement.
- Click Save.
A confirmation message will appear when this process is complete.