Adding Severities

Information

The following steps must be repeated for each Severity you want to include in your system. Keep in mind, every Severity you add will require its own Service Terms within every Service Level you add.


Steps

1

Go to Administration > SLAs > Severities > Add.

2

Enter a name for the new Severity.

adding_severities.png
3

Enter a Description that helps permitted users determine when to select this Severity on an issue. (From Submit and Edit Issue screens, hovering over or clicking on descriptions next to the Severity field will open a popup list of all current Severities and their descriptions.)

4

(Optional) Define this Severity’s Display Order (e.g. 3 = third place) within related lists and drop-downs.

5

Click Save.

The message Severity was successfully added will display when the save is complete.


Applies To:

Issuetrak 9.9+